Eon Dental: a treatment design system and a doctor portal
Two confidential products for Eon Dental’s clear aligner business: a system built from scratch for the 3D designers who plan every treatment, and a revamp of the portal and 3D viewer doctors use to review them.
Treatment Design Management System
An internal system for Eon Dental's 3D designers to manage clear aligner treatment design, built from interviews, stakeholder discovery and repeated user testing.
- Client
- Eon Dental
- Year
- 2023
- Industry
- Healthcare: clear aligners
- Users
- 3D treatment designers
- Platform
- Internal web system
- Access
- Confidential
A system built from scratch for the people designing every smile
Every clear aligner treatment is designed in 3D by a specialist team. Their work moved between tools, which made cases hard to track and slowed the path to an approved plan.
We started with interviews and stakeholder sessions, then built and tested several prototypes until the final design fit how 3D designers really work.
- 3D treatment designersOne place to manage every case
- Team leadsSee status and workload at a glance
- OperationsSmooth hand-offs between teams
From brief to final design
- 01
Interview the designers
Sat with the 3D designers to see how they really work and where time is lost.
- 02
Discover with stakeholders
Sessions with stakeholders to map the workflow and agree what to fix first.
- 03
Prototype
Built several prototypes, each exploring a different way to manage cases.
- 04
Test until it's right
Tested every prototype with users and refined until the final design was clear.
Role and responsibilities
- User interviews with 3D designers
- Stakeholder discovery
- Pain-point mapping
- Prototyping
- Usability testing
This work is under a confidentiality agreement, so we can't show the screens. We're happy to talk through the approach on a call.
What we designed
- 01
One place for every case
All treatment design cases in a single system. Less time searching, fewer errors.
- 02
Clear case status
See where each case stands at a glance. Smoother hand-offs between teams.
- 03
Designed with the users
Every flow validated in testing. Fast adoption, low training effort.
Outcome
Eon Dental's 3D designers got one purpose-built system for every case, shaped by their own interviews and tested with them round after round, so it fits how they really work and needs little training.
What we delivered
- User interviews
- Stakeholder discovery
- Prototypes and usability tests
- Final system design
Eon Aligner Doctor Portal & 3D Viewer
A full revamp of the Eon Aligner doctor portal and 3D viewer, designed together with engineers, doctors and product managers.
- Client
- Eon Dental
- Industry
- Healthcare: clear aligners
- Users
- Orthodontists and dentists
- Platform
- Web portal and 3D viewer
- Access
- Confidential
A doctor portal and 3D viewer, rebuilt with the doctors who use them
Doctors submit cases, follow treatment and approve plans in 3D. If the portal is slow or confusing, approvals take longer and patients wait.
We revamped the whole portal and its 3D viewer together with engineers, doctors and product managers.
- Orthodontists and dentistsSubmit cases and approve plans quickly
- Clinic teamsTrack every patient's progress
From brief to final design
- 01
Listen to doctors
Gathered feedback from doctors on what slows them down today.
- 02
Align with engineering
Worked with engineers on what the 3D viewer could do and how fast.
- 03
Redesign the portal
Simplified case submission, tracking and plan review.
- 04
Refine together
Reviewed designs with doctors and product managers before handover.
Role and responsibilities
- Portal UX and UI redesign
- 3D viewer experience
- Collaboration with doctors
- Collaboration with engineers and PMs
This work is under a confidentiality agreement, so we can't show the screens. We're happy to talk through the approach on a call.
What we designed
- 01
Simpler case submission
Fewer steps to send a new case. Less admin for clinics.
- 02
Clear 3D plan review
An easier way to inspect treatment plans. Faster, more confident approvals.
- 03
Treatment tracking
See every patient's progress. Fewer support requests.
Outcome
Doctors got a cleaner portal and a clearer 3D viewer for reviewing and approving treatment plans, designed with the doctors and engineers who use and build it.
What we delivered
- Portal redesign
- 3D viewer experience
- Design reviews with doctors and engineers
Related case studies
This project is part of our Workflow improvement service. See all case studies or the full project archive.
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